Contact Us

Last updated: January 4, 2024

1. Overview

This policy outlines the official communication framework for ESSENTIAL. It defines how and when customers may contact us, the verified support channels, and the legal disclaimers applicable to all correspondence.

By initiating contact with ESSENTIAL, you confirm that you have read, understood, and agreed to the terms stated herein.

2. Customer Service Availability

Our dedicated support team is available to assist with:

Order tracking and shipping status
Product inquiries and usage clarification
Warranty or return eligibility checks
Pre-sale consultations
General operational or technical concerns

Service Hours: Monday to Friday, 9:00 AM – 5:00 PM PST
(Excluding U.S. federal holidays and official company closures)

Response Time: Most inquiries are answered within 24–48 business hours. Response times may be extended during peak periods or global events.

3. Official Contact Channels

📧 Customer Support Email
support@essentialdrinkware.com

Please include the following in your email:

Your full name (used at checkout)
Your ESSENTIAL order number (e.g., ESN-12345)
The email address associated with the order
A brief but clear description of the issue
Relevant attachments (images, documents, screenshots)

Incomplete or unclear messages may be delayed or go unanswered.

4. Order-Related Inquiries

For privacy reasons:

All order-related messages must be sent from the same email used during checkout
You must reference your ESSENTIAL order number
We are unable to disclose order details to unauthorised third parties

5. Warranty & Return Requests

All return or warranty-related requests must:

Be submitted via email
Be reviewed and approved in writing prior to any physical return

Important:
We do not accept unsolicited or unauthorised returns. Items sent without prior approval will be discarded without refund or notice.

6. Business Address

ESSENTIAL
Operations Department
1447 Fremont Street, Suite 216
Los Angeles, CA 90017
United States

⚠️ This is not a walk-in or return facility. All physical returns must be pre-approved via email. Unannounced packages will not be processed or returned.

7. Press & Partnership Inquiries

For collaborations, influencer partnerships, media opportunities, or wholesale inquiries:

📧 press@essentialdrinkware.com

Submissions are reviewed on a rolling basis. Personal replies are only issued if your inquiry is selected for follow-up.

8. Social Channels

Follow ESSENTIAL on:

Instagram: @essential.drinkware
TikTok: @essential.drinkware

⚠️ Customer service is not conducted via social media. Please use email for all official support.

Mentions and tags are appreciated but are not treated as formal communication.

9. Communication Terms & Disclaimers

By contacting ESSENTIAL, you acknowledge and agree that:

Your messages may be archived for quality, compliance, or fraud prevention
Inquiries that are abusive, incoherent, unverifiable, or malicious may be dismissed
Threats, chargeback coercion, or harassment will result in permanent blacklisting
No employee or affiliate is authorised to override company policy unless formally documented
ESSENTIAL will never ask for sensitive financial data via email — report suspicious emails immediately

10. Final Notice

Contacting ESSENTIAL does not create a legal relationship, entitlement, or warranty unless explicitly confirmed in writing by the Company.

All responses are issued without prejudice and should not be interpreted as legal admission, liability, or contractual agreement.

ESSENTIAL reserves the right to update this policy at any time without prior notice. Continued communication implies acceptance of the most current version.

At ESSENTIAL, structure and clarity define our communication. Every message is reviewed with care — but never at the cost of legal resilience or brand integrity.