Shipping & Returns

Last updated: January 4, 2024

1. Introduction

This document outlines the official Shipping, Returns, and Legal Terms applicable to all interactions with the ESSENTIAL platform. These terms govern the relationship between you (“Customer”) and ESSENTIAL (“the Company”, “We”, “Us”).

By accessing our website, placing an order, or accepting delivery, you confirm your full agreement with the terms below.

2. Order Processing & Timeline

2.1 Processing Window
Orders are processed within 1–2 business days, excluding weekends and U.S. holidays. Delays may occur during peak seasons or due to force majeure.

2.2 Fulfillment
Once processed, orders are shipped through our partner couriers. Tracking details are provided when available. Orders with incomplete or unverifiable information may be cancelled.

3. Shipping & Delivery

3.1 Estimated Timeframes
Transit times typically range from 7 to 13 business days. Delays may occur due to:

Customs inspections
Postal or courier delays
Remote or restricted regions
Global disruptions (e.g., natural disasters, strikes)

3.2 No Guarantees
Delivery dates are estimates only. ESSENTIAL is not liable for delays or any indirect damages caused by late shipments.

4. Transfer of Title & Liability

4.1 Risk of Loss
Ownership and liability pass to the customer once the order is handed over to the courier.

4.2 Final Delivery
If marked “Delivered” by the courier, ESSENTIAL holds no responsibility for theft, misplacement, or damage.

5. Shipping Errors & Customer Responsibilities

5.1 Incorrect Address
Customers must ensure accurate shipping details. ESSENTIAL is not liable for losses due to incorrect or incomplete addresses.

5.2 Failed Deliveries
We are not responsible for failed deliveries caused by:

Incorrect addresses
Absence at delivery
Refusal of parcel
Customs non-payment

Returned shipments will not be refunded or re-sent.

6. Returns Policy

6.1 Final Sale Policy
All sales are final. Returns or exchanges are not accepted due to:

Change of mind
Selection errors
Aesthetic preferences
Delivery delays
Unwanted gifts

6.2 Exceptions
In the rare event of product defects:

You must notify us within 48 hours of delivery
Provide timestamped photos
Ensure item is unused and in original packaging

ESSENTIAL reserves the right to approve or deny claims at its sole discretion.

7. Refund Policy

7.1 Eligible Cases
Refunds are considered only when:

Items are proven defective
Wrong item shipped by ESSENTIAL

7.2 Non-Refundable Situations
Refunds will not be issued for:

General dissatisfaction
Missing packages after delivery
Delays or customs issues
Rejected deliveries

Approved refunds will be processed to the original payment method.

8. International Orders & Customs

8.1 Duties & Taxes
Customers are solely responsible for:

Import duties
VAT and local taxes
Customs clearance fees

8.2 Refused Deliveries
If you refuse delivery or fail to pay import fees:

The order is considered abandoned
No refund will be issued
No reshipment will be made

9. Limitation of Liability

ESSENTIAL and its affiliates are not liable for:

Indirect, incidental, or punitive damages
Income or opportunity loss
Delivery or customs issues
Product misuse or third-party damage

Liability, if any, is limited to the order’s value (excluding shipping).

10. Governing Law

These terms are governed by the laws of California, USA. All legal matters will be resolved exclusively in Los Angeles County courts.

11. Chargeback Waiver

By ordering from ESSENTIAL, you agree:

Not to initiate chargebacks or disputes covered by this policy
That such actions are considered fraudulent
That ESSENTIAL may pursue legal action in response

12. Policy Changes

ESSENTIAL may update this policy at any time. Your continued use of our services implies acceptance of the latest terms.

13. Final Statement

This policy protects the operational and legal integrity of ESSENTIAL. By purchasing, you confirm full understanding and acceptance of the terms herein.

14. Liability Waiver

You waive all rights to hold ESSENTIAL liable for:

Shipping delays, lost parcels, or customs seizures
Product misuse, third-party interference
External events such as war, pandemics, or natural disasters

You assume full risk in using our products and services.

15. No Warranty Disclaimer

All ESSENTIAL products are sold “as-is” and “as-available” without guarantees of:

Merchantability
Fitness for a particular purpose
Lifespan or performance
Availability of product data or features

Only formally signed legal documents override this disclaimer.

16. Class Action Waiver & Jurisdiction

By purchasing, you agree that:

Disputes will be handled individually (no class action, mass arbitration, or group claims)
All claims must be resolved in the jurisdiction selected by ESSENTIAL (Los Angeles County, CA)
You waive objections based on location or forum inconvenience

ESSENTIAL
Operations Department
1447 Fremont Street, Suite 216
Los Angeles, CA 90017
United States

ESSENTIAL is built on clarity, durability, and legal precision. These terms uphold that foundation.